Refund policy

Return, refund, and cancellation policy

At Legacy Built Brands, we want your order to arrive as expected. For assistance, email haroldsummers@legacybuiltbrands.com with your order number.

Custom and personalized products are made specifically for you. We do not accept change-of-mind returns or exchanges on these items, including for a size or color selected incorrectly by the customer. This does not affect your rights regarding defective, damaged, or incorrect items.

To request a cancellation or change, contact us as soon as possible. Orders can be canceled and refunded before production begins. Once production has started, cancellation or changes may not be possible.

Please inspect your order upon arrival. If an item is damaged, defective, or different from your confirmed order, contact us promptly, preferably within 7 days of delivery. Include your order number, a description of the issue, and photos when available. This reporting window does not limit your rights under applicable law. After reviewing the issue, we will arrange an appropriate replacement or refund and cover return shipping if a return is required because of our error or a defective item.

For non-personalized products, you may request a return within 30 days of delivery. Items must be unworn, unused, and in their original condition, with tags and packaging where applicable. Customers pay return shipping for change-of-mind returns. Original shipping charges are not refunded except where required by law.

Contact us for approval and return instructions before sending an item back. Do not send returns to our business address without instructions.

Approved refunds will be issued to the original payment method within 10 business days. Your payment provider may require additional processing time. Contact us if more than 15 business days have passed since approval.

Nothing in this policy limits consumer rights that cannot be excluded under applicable law.